Terms & Conditions
Internet portal operator
PROFIspeed s.r.o.
Kpt. Jaroša 1295/53, Šaľa 927 01
Slovak republic
ID: 45 428 859
VAT number: SK2022981686
Registered in the commercial register of the Trnava district court Insert number: 25177/T.
Supervisory authority:
The contact for the general body of market supervision in the protection of consumers in the internal market for the Nitra region is: SOI Inspectorate for the Nitra region, P.O.BOX 49A, Staničná 9, Nitra 950 50
department of technical control of products and consumer protection
Tel.: 037 772 0001 / Fax: 037 772 0024
https://www.soi.sk
https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi
1. Protection of personal data
We use the personal data we require from you exclusively for internal purposes in connection with the fulfillment of obligations arising from the order and do not provide them to third parties. We work with your personal data only and exclusively to the extent permitted by Act No. 428/2002 Coll. on the protection of personal data.
With us, your personal data is secured against misuse and without access by a third party and will not be used commercially in any other way. They are used exclusively for actions related to processing your order in our company and sending it via the Slovak post office.
2. General provisions
These general terms and conditions regulate the rights and obligations of the contracting parties resulting from the purchase contracts concluded between - PROFIspeed s.r.o., kpt. Jaroša 1295/53, Šaľa 927 01, IČO: 45 428 859, IČ-VAT: SK2022981686 - to the seller and the buyer, whose subject is the purchase and sale of products and services offered on the seller's e-commerce website. If the buyer is a person who buys products or uses services for personal use or for the needs of members of his household, and they do not serve him for the performance of a job or business, it is understood as a consumer in the sense of applicable regulations. The seller is an entrepreneur who offers or sells products or provides services and acts as part of his business or other business activity. The seller publishes the identity on its e-commerce website.
3. Rights and obligations of the seller
The seller undertakes to deliver the goods to the buyer in the agreed quantity and quality based on the order. Furthermore, he is obliged to deliver to the buyer, in written or electronic form, the documents necessary for taking over the goods. The seller has the right to cancel the order in case of violation of the terms and conditions.
4. Rights and obligations of the buyer
It is the buyer's duty to take over the purchased goods and check the shipment immediately after taking over. In the event that the buyer discovers mechanical damage to the goods, he is obliged to notify the carrier of this fact and, in his presence, make a record and document on the nature and extent of the damage.
5. Method of concluding the purchase contract
A contract concluded at a distance is a contract that is concluded between the seller and the consumer for the sale of goods by mail or for the provision of a service at a distance exclusively through means of communication. The purchase contract is concluded on the basis of the buyer's electronic order.
6. Payment terms
The buyer is obliged to pay the seller the purchase price, including the costs of delivery of the goods, through the payment methods offered in the order, transfer to the seller's account. The method of payment depends on the buyer's agreement with the seller during order verification.
7. Payment terms
When taking over the goods on delivery. You pay for the goods either to the postman, at the post office or to the courier upon handing over the goods
By bank transfer: with this method, after ordering the goods, you need to transfer money from your account to our company account at TATRABANKA a.s. - IBAN SK31 1100 0000 0029 4609 4131. The way to transfer money is, for example, through your internet banking or visit a branch of your bank. Please enter your order number as a variable symbol.
8. Delivery and acceptance of goods
Free delivery by courier service within Slovakia
Delivery by mail within the Slovak Republic is free. We send by mail if the order is less than 30 EUR
Personal collection is possible for anyone who is comfortable with personal collection of goods at the address of the company headquarters: kpt. Jaroša 1295/53, Šaľa
9. Defects, complaints, guarantees, return of goods
Pursuant to the Civil Code, a warranty period of 24 months is established, which begins on the day the shipment is received. This does not apply to normal wear and tear of the goods, to mechanical damage to the goods or to the destruction of the goods by unprofessional handling. When using the claim, the buyer is obliged to provide protective packaging, submit the necessary documents, i.e. delivery note and invoice, and document a statement with the stated reason for canceling the purchase contract. Without proper fulfillment of the claim conditions, the claim may not be recognized. The seller's duty is to make a decision within 30 days of written delivery and delivery of damaged goods.
10. Consumer contracts and instructions on the right of withdrawal
If the sale of goods (realization of the subject of performance) is carried out on the basis of a distance contract, i.e. mail order sale of goods or the provision of services at a distance concluded exclusively through means of communication (namely internet electronic commerce), the consumer is entitled to withdraw from such a distance contract without giving a reason within 14 working days from the date of receipt of the goods or from the conclusion of the contract for the provision of services in accordance with by the provisions of § 12 par. 1 of Act no. 102/2014 on consumer protection in door-to-door sales and mail-order sales, as amended (hereinafter "the law on consumer protection in mail-order sales"). Goods returned in this way must be undamaged, unworn, unused and untested for hygienic reasons. After receiving such goods, the seller is obliged to reimburse the buyer for the costs associated with the purchase.
The consumer returns the goods to the supplier's address. With the consumer's withdrawal from the contract, the contract is canceled from the beginning, and the parties are obliged to return everything they received under the contract. The seller is obliged to take back the goods and return the price paid for the goods to the consumer within 14 days from the date of withdrawal. If the goods fully met the quality requirements and were not defective, the consumer bears the costs of returning the goods.
By sending the order to the seller, the consumer confirms that, at the same time as the offer of goods or services via e-commerce websites or at the seller's headquarters, he has properly familiarized himself with the seller's obligations and confirms that the seller has timely and properly fulfilled his information obligations according to § 10 of the Act on the Protection of Consumers in Mail Order Sales .
Form - withdrawal from the contract
11. Alternative solutions to consumer disputes
In connection with the regulation of the European Commission, we want to inform you about your rights and claims, which you can exercise against us also within the framework of alternative online dispute resolution. Online dispute resolution is provided by the European Commission and the Slovak contact point for online dispute resolution (RSO). In the same way, the seller's claims against the consumer can be asserted through the European platform.
You can file a complaint through the Online Dispute Resolution (RSO) platform at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK
Resolving disputes through an alternative solution saves money, but also time, as your complaint will be resolved within 90 days and without significant financial expenses. In case of any questions or problems, contact us at info@luigino.sk
12. Final provisions
The buyer acknowledges and agrees that the rights and obligations between the seller and the buyer, in addition to these general terms and conditions, are also governed by the seller's terms and conditions, the procedures for claiming product defects and guarantees, and the seller's complaints procedure, which are available at the seller's headquarters or published on the seller's website.
All legal relations arising between the contracting parties are governed by the legal regulations of the Slovak Republic. The Civil Code and special regulations apply to legal relations between the seller and the consumer in the case of mail order. If some issues cannot be resolved according to the provisions stated in the seller's terms and conditions, they are resolved by the relevant provisions of the Civil or Commercial Code.
By sending the order, the buyer confirms that he has read and familiarized himself with these general terms and conditions, or the seller's terms and conditions and the seller's complaint procedure.
Copying, publishing and further dissemination of any part of these pages without the prior written permission of the operator is prohibited.
Formulár - odstúpenie od zmluvy (PDF)
Formulár - reklamačný protokol (PDF)