Operator of the online portal
PROFIspeed s.r.o.
kpt. Jaroša 1295/53, Šaľa 927 01
Slovak Republic
ID: 45 428 859
VAT ID: SK2022981686
Registered in the Commercial Register of the District Court Trnava File Number: 25177/T.
Supervisory Authority:
Contact information for the general market surveillance authority for consumer protection in the Nitra region:
SOI Inspectorate for the Nitra Region, P.O.BOX 49A, Staničná 9, Nitra 950 50
Product Technical Inspection and Consumer Protection Department
Tel.: 037 772 0001 / Fax: 037 772 0024
https://www.soi.sk
https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi
1. Data Protection
Personal data required from you is used exclusively for internal needs associated with fulfilling obligations arising from your order and is not provided to third parties. We handle your personal data only and exclusively to the extent allowed by Act No. 428/2002 Coll. on Data Protection.
Your personal data is secured against misuse, without third-party access, and will not be used for commercial purposes. It is used solely for activities related to processing your order and shipping through Slovak Postal Service.
2. General Provisions
These general terms and conditions define the rights and obligations arising from purchase agreements concluded between PROFIspeed s.r.o., kpt. Jaroša 1295/53, Šaľa 927 01, ID: 45 428 859, VAT ID: SK2022981686 - the seller, and the buyer. The subject is the purchase and sale of products and services offered on the seller's online store website. If the buyer is a person purchasing products or using services for personal needs or those of their household and not for employment or business purposes, they are, under applicable regulations, deemed a consumer. The seller is a business entity offering or selling products or providing services as part of their trade or business activity. The seller's identity is published on their online store website.
3. Seller's Rights and Obligations
The seller is obliged to deliver the goods to the buyer in the agreed quantity and quality based on the order. Furthermore, they must provide the buyer with necessary documents for goods reception in either written or electronic form. The seller has the right to cancel an order in cases of breaching the terms and conditions.
4. Buyer's Rights and Obligations
The buyer is obligated to receive purchased goods and check the shipment immediately upon receiving it. If the buyer finds any mechanical damage to the goods, they must report it to the courier and create a report/document detailing the nature and extent of the damage.
5. Conclusion of Purchase Agreement
An agreement concluded remotely is a contract between the seller and the buyer for goods delivery or service provision executed exclusively via remote communication. The purchase agreement is concluded based on the buyer's electronic order.
6. Payment Terms
The buyer is obligated to pay the seller the purchase price, including delivery costs, using one of the payment methods offered in the order, such as cash on delivery, postal service cash on delivery, or by bank transfer to the seller's account. The payment method depends on the agreement between the buyer and the seller during order verification.
7. Payment Methods
- Cash on delivery: Pay the courier, postman, or at the post office upon receiving goods.
- Bank transfer: Transfer money to our business account at TATRABANKA a.s. - IBAN SK31 1100 0000 0029 4609 4131. Payment can be made via online banking or at your bank branch. Please use your order number as a variable symbol.
- Cash payment during personal pickup.
- Through TATRABANKA's Tatra Pay gateway.
8. Delivery and Receipt of Goods
- Free courier delivery within Slovakia.
- Free postal delivery within Slovakia for orders under 30 EUR.
- Personal pickup is available for anyone preferring to collect goods directly at the company’s address: kpt. Jaroša 1295/53, Šaľa.
9. Defects, Complaints, Warranties, Goods Returns
According to the Civil Code, a 24-month warranty period begins on the day the shipment is received. This warranty does not cover normal wear, mechanical damage, or destruction of goods due to improper handling. The buyer is responsible for ensuring protective packaging, providing necessary documents (delivery note and invoice), and stating the reason for contract cancellation when submitting a complaint. Failing to meet complaint conditions may result in refusal of the claim. The seller must decide on complaints within 30 days from receipt of the complaint and damaged goods.
10. Consumer Contracts and Right of Withdrawal
If goods are purchased under a remote agreement, i.e., mail-order sales or service provision via remote communication (e.g., online store), the consumer has the right to withdraw from such a contract within 14 business days from receiving goods or concluding the service agreement. The returned goods must be undamaged, unused, and unworn. Upon receiving the returned goods, the seller must reimburse the buyer's purchase costs.
Returned goods must be sent to the seller’s address. Withdrawal terminates the agreement and obliges both parties to return any exchanged goods or services. If the goods complied with quality standards and were not defective, the consumer bears the return costs.
By placing an order, the consumer confirms they have been informed of legislative obligations and agrees the seller has met their legal requirements.
11. Alternative Dispute Resolution for Consumers
In compliance with European Commission regulations, we would like to inform you about your rights that allow disputes to be resolved through online alternative dispute resolution platforms. This is managed by the European Commission and the Slovak Alternative Dispute Resolution Center.
You can file complaints through the online dispute resolution platform at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
